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Pricing
Prices
are according to category of accommodations, vehicles and others services
mentioned on each programme.
Reservations
The reservation should be sent by fax, mail, or e-mail
to:
Office in Hanoi Capital Vietnam :
SINHCAFE
TRAVEL -VIETNAM OPENTOUR
Add : 66 Hang Than ST - BA DINH DIST - HANOI - VIETNAM
Tel : (84.4) 38364212 - 37568868
Fax
: (84.4) 37567862
Hotline
: 84.9.1 3224473
Email
: sinhcafetour@hn.vnn.vn
Http://www.vietnamopentour.com
Office in Hochiminh city - Vietnam :
Address : 127 BanCo Str - District
3 , Hochiminh city
Tel : 84.8.38334083
Email : nam@vietnamopentour.com
The reservation is validated only
if you have received a confirmation of SINHCAFE TRAVEL and upon your
payment of deposit.
Confirmation [ Top]
You should acknowledge
your reservation by fax, mail or e-mail to SINHCAFE TRAVEL at least
10 working days before your arrival in Vietnam. Your reservation is
valid only if you have already acknowledged your reservation.
Cancellation [ Top]
If a client decides
not to participate in the tour, the deposit will be retained to cover
cancellation charges.
If you cancel 30 days before your
arrival, deposit is full refundable.
If you cancel 10 -20 days before your arrival, 50% of deposit
is refundable.
If you cancel less than 10 days before your arrival, deposit
is non refundable.
No refund or reduction will be made to any member
of GROUP/F.I.T who breaks the journey from the itinerary or any part
of the itinerary in Vietnam.
Deposits [ Top]
A deposit of 20 %
of the tour price per booking is required within 14 working days before
your arrival.
Deposit should be sent by bank draft or transfer to the bank account
of SINHCAFE TRAVEL - ASIA PACIFIC TRAVEL Co ltd.
Payments [ Top]
By
bank transfers :
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Beneficiary
name: AsiaPacific Travel Co., ltd.
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Beneficiary
address: 66 Hang Than st, Hanoi, Vietnam
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Beneficiary
Account number: 0021.370.748. 008
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Bank
name: Joint Stock Commercial Bank for Foreign Trade of
Vietnam - Thang Long Branch
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Bank
Address: 98
Hoang Quoc Viet st, Cau Giay Dist - Ha Noi, Vietnam
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-
Swift
code or Bank code for transfer: B F T V V N V X 0 4 9
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Note:
bank fees is on your side
Bank credit transfer as well as expenses,
which must be charged by the customer, are credited on the above account.
Credit card: [
form of authorization ]
For payment by credit card, 3% of expenses are charged by customer
who has to fill in the form and make a copy of his credit card, then
both documents must be faxed to the following number: (84.4)
7567862. The form and photocopy of your credit card must be
sent to VietnamOpentour which are regarded as the final and legal
proof of your payment for VietnamOpentour.
As the payment has been made, VietnamOpentour will draw up a confirmation
which is handed out to the customer when he is arrived in Vietnam.
For secure
payment online through www.onepay.vn ( Vietnamese
secure payment system with 4% bank fees) .
Please
fill in the form below:
Customer name*
E-mail*
Phone number*
Fax
Address*
City*
Country*
Receiver address*
Once receiving your information, we will send you a secure link for
payment online.
Note: (*) means necessary information
Money Transfer: Payment by money
transfer service of Western Union (Applied if you are not in Vietnam)
You can choose many of bank agents of Western Union in your country
or do it online to transfer money to our company. Please follow the
guide of http://www.westernunion.com
After that, please send us the bank code of this transaction by fax/
mail, then if it is approved, we will send you the confirmation. (Bank
charge may apply. This, if any, will be settled by client)
Voucher
Vouchers are to be issued by Vietnam Open Tour for all bookings. A
copy of the clients' itinerary should be enclosed with the vouchers
and should reach the clients on arrival or at the beginning of the
booked arrangements.
Liability
VietnamOpenTour.Com is committed to doing it's utmost to provide the
services to the best of it's capacity and upon the satisfaction of
it's clients. It's the understanding of the concerned parties that
Vietnam Open Tour acts as an intermediary between the clients and
airlines, hotels, transport operators and other contractors providing
the services to it's clients. Vietnam Open Tour will in no event be
liable to the clients, by reason of breach of services or unsatisfactory
services provided to the clients by third parties or by way of indemnity
or in tort or otherwise, for any loss, injury, damage, delay and change
in schedule or other adverse events, which are beyond the control
of Vietnam Open Tour and /or sustained by an act or default of any
person or company providing the services to the clients. The clients
warrant that Vietnam Open Tour will not be responsible and/or liable
for any additional expense and/or damage incurred due to any delay,
accidents, natural disasters, political changes or social unrests.
Claims
All disputes, claims and litigation regarding the services will first
be settled by way of negotiations and mutual understanding. In the
event such negotiations and mutual understanding fail. The disputes,
claims and litigation will be finally settled by arbitration of the
Vietnam International Arbitration Centre (VIAC) at the Chamber of
Commerce and Industry of the Socialist Republic of Vietnam. All claims
must be submitted in writing within 30 days after the end of the services.
Insurance [ Top]
Upon request. Insurance
fee is 1.5USD per day per person, covered with accident insurance
up to 10000 USD ( Ten thousand US Dollar) by Vietnam Insurance Company
“BaoViet”.
Meals [ Top]
According to many
types of our programmes, breakfast is not always included, and therefore
you can make a choice for your convenience. Generally in remote areas,
we recommend you having Sinhcafe travel take care of your meals because
it’s probably more expensive and quite difficult for you to
arrange it on your own.
Budget
hotels: Generally these are small guest houses or mini hotels:
basic room with or without A/C, separate bathroom.
Standard
hotels: The standard of accommodation. A/C, satellite T.V, hotel
restaurant for breakfast, telephone at reception, equal 2stars to
3 stars international hotel.
Deluxe
hotels: Equal 3 stars to 5 stars international hotel. A/C, 24
hours room service, often large rooms and good views, choice of oriental
and western cuisine, telephone in each room, business centre, etc.
NOTE
: In some areas, especially in remoted areas, there is no choice of
standard or deluxe hotels, but sometimes there is only budget, or
there is only guest house with basic condition.
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